Has my order shipped?
All orders placed during the weekend will be processed and shipped the next business day.
How do I change quantities or cancel an item in my order?
We may be able to change an order, or to combine orders, before the close of the business day on which the order(s) is submitted to us. Should you wish to pursue a change or combination, please place an “Urgent” Customer Note requesting to do so using your online order-status page (accessed via your confirmation email) AND call our customer service department to ensure that we have received your request. In most cases, we are not able to change an order, or to combine orders, after the close of the business day on which you submitted the order(s) to us.
My order never arrived.
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered,” please contact customer service for assistance.
An item is missing from my shipment.
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact our Customer Service Department at 877-885-5517 for assistance.
My product is missing parts.
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
When will my backorder arrive?
In the rare event that a popular item is out-of-stock, or shipping must be delayed, we will place your order on ‘temporary back-order status’ and email you with the projected shipping date. We are very proactive in determining if we have run out of an item. However, unexpected delays are possible. If in case such a delay occurs, we will contact you ASAP via your order status page, email, and/or by phone. Once we have received the back-ordered item(s), we will email you with notification that your order has shipped. You will be able to determine your order status at any time, including any notifications of back orders and shipping delays, by contacting our Customer Service Department at 877-885-5517.
We appreciate your patience in such rare occurrences, and your understanding that such delays do not award you free goods or services. If your order contains multiple items and you would like the in-stock items to be shipped right away, please contact our customer service and we will gladly ship the items we have on hand. The remaining back ordered items will be sent at no additional shipping cost once they arrive in our warehouse. If your order is split, the shipping method used for the remaining back ordered items is determined as follows: If you selected Standard Shipping as your shipping method, we will ship the back ordered item(s) to you by USPS Priority Mail. If you selected UPS Next Day Air, UPS Second Day Air, or UPS Ground as your shipping method, the back ordered item(s) will be shipped by UPS Ground, unless otherwise requested (additional shipping charges may apply if you wish to upgrade).
Please note that shipping costs are not refunded if your order is delayed or if items are back-ordered.
How do I edit my account information?
You can go here to edit your account information.
I forgot my password.
Under the login box you’ll see a link that says “Lost your password?” That link will send an email to you with your password.
How do I return my product?
Customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you need to return or exchange the item, please contact us within 45 days of receipt of your purchase.
If for some reason, you feel that the product is not working for you, contact our product hotline (646) 290-8651 (or the Contact Us form on our website) to confer with our product educator. We have found that incorrect dosing is one of the main reasons for the product not being effective.
Items must be returned in new, unused and resalable condition, and in its original packaging. If item has been opened, we will refund you 50% of the original item cost. Shipping and handling costs are not refunded. Return shipping costs will be at the customer’s expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping, our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Original shipping costs may be waived if exchanging for another item of same or greater value.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please see our Return Policy for complete details regarding our return policy.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship?
Please see each individual product page for more information on the availability of each item. Also, after placing your order, you may login below to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
What are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Most of our products are shipped via USPS Priority Mail at a cost to you of $5.95 per product with $1.00 for each additional product within the 48 Contiguous United States. This is our “Standard Shipping” option as shown in our shopping cart.
We offer FREE STANDARD SHIPPING on SELECT PRODUCTS on orders totaling over $125 within the 48 Contiguous United States. This offer does NOT apply to a small percentage of items. Our Shopping Cart automatically displays your shipping options and any applicable fees.
Do you ship internationally?
We do not make international shipments, but you can order our products through iHerb.com. They ship worldwide.
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. While on a secure page, such as our order form which is hosted in a secure data facility, the lock icon of your web browser becomes locked. This indicates that the connection between your web browser and our web server is secured. While on a secure page, the ‘http’ on your browser changes to ‘https’.
Pricing & Billing
Do I have to pay sales tax?
We do not charge Sales Tax.
I need a copy of my receipt/invoice.
Go here to see a list of your recent orders. From there click on the”view’ button to see the order details and print the page.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
How do I find my product?
To find the product(s) you’re looking for, you may click the SHOP button on our Homepage or type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, click the “Cart Icon” link at the top of this site or in the right sidebar to checkout or view cart. At the top of the checkout or view cart screen you’ll see a box where you may enter your coupon code.
How do I contact you?
Please click here for our company contact information.